1. Shipment Processing Time

All orders are processed within [e.g., 1-3] business days. Orders are not processed, shipped, or delivered on weekends or public holidays.

💡 Note: If we are experiencing a high volume of orders (such as during major holidays or new product drops), shipments may be slightly delayed. Please allow additional days in transit for delivery. If there is a significant delay, we will contact you via email immediately.

2. Shipping Rates & Delivery Estimates

We proudly ship Worldwide! Shipping charges for your order will be calculated and dynamically displayed at checkout.

3. Shipment Confirmation & Tracking

You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped. The tracking number will become active within 24-48 hours. You can track your plushie’s journey directly on our website or via the carrier's portal.

4. Customs, Duties, and Taxes

MoonPlush is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, local taxes, VAT, etc.).

5. Damages & Lost Packages

If you received your order damaged, or if your package is marked as delivered but you haven’t received it, please contact our support team at [support@moonplush.com] within [e.g., 7 days]. Please save all packaging materials and include clear photos of the damaged plushie so we can process a free replacement or full refund for you.

6. Incorrect Address Disclaimer

It is the responsibility of the buyer to ensure that the shipping address is entered correctly. Because we aim to pack and ship as fast as possible, there is a very small window to amend mistakes. Please contact us immediately if you discover an error in your shipping details.

Need Help Tracking Your Plushie?

Our support team is always here to guide your partner home: [support@moonplush.com]