Privacy Policy
At MoonPlush (accessible from moonplush.com), one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by MoonPlush and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at [support@moonplush.com].
1. Information We Collect
We collect several types of information to provide and improve our services to you:
- Personal Information: When you make a purchase, create an account, or subscribe to our newsletter, we may collect personal details such as your name, email address, shipping/billing address, phone number, and payment information (processed securely via third-party gateways).
- Log Data and Cookies: Like any other website, moonplush.com uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited to optimize your browsing experience.
2. How We Use Your Information
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our website.
- Process, fulfill, and ship your plush toy orders.
- Understand and analyze how you use our website to improve our product offerings.
- Communicate with you for customer service, order updates, and marketing promotions.
- Find and prevent fraudulent transactions.
3. Data Protection and Security
We implement a variety of security measures to maintain the safety of your personal information. We use secure server layers (SSL) to encrypt all sensitive information. Your private credit card information is processed through secure third-party gateways (like PayPal or Stripe) and is never stored on our servers.
4. Third-Party Disclosures
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information. This does not include trusted website hosting partners and logistics carriers who assist us in operating our website and delivering your cute plushies, as long as those parties agree to keep this information confidential.
5. GDPR & CCPA Privacy Rights
Depending on your location (such as the EU or California), you have rights to access, delete, or restrict the processing of your personal data. If you would like to exercise any of these rights, please reach out to our compliance team via our contact email.
6. Children's Information
Although we sell adorable plush toys, moonplush.com does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you believe your child provided this information, please contact us immediately, and we will promptly remove it from our records.